FAQ

It is our goal to help make your visit to Orlando and the Grand Hotel Kissimmee at Celebration to be a fun and happy experience! Listed below is information on our Hotel Fees, Shuttle Services, as well as other information that may be helpful before you arrive.

We are a limited service hotel and we do not serve breakfast, lunch or dinner. HOWEVER, we are located approximately 1 mile off US 192 (Irlo Bronson Memorial Pkwy) on Parkway Boulevard and there is a multitude of Restaurants and Dining Options available in our area. Our Front Desk or Tour Desk can help you with a map and suggest many dining facilities that are all located within a 1-mile drive of our hotel.

LAUNDRY

The Laundry Room is open daily from 7:00 AM – 11:00 PM and guests need to use their room key to gain access to the area. Washers and Dryers are all coin operated and take quarters only.

Washers are $2.00 a machine load and Dryers are $2.00 a machine load. Change and Laundry Supplies may be purchased at the Front Desk / Sundry Shop.

AMENITY FEE - will begin December 1, 2021

Similar to other hotels in the area, we will begin to charge a mandatory Amenity Fee of $12 plus tax per night beginning December 1, 2021. Listed below are the amenities that will be included in our Amenity Fee at the Grand Hotel Kissimmee at Celebration :

• Use of an In-Room Safe, Microwave and Mini-Fridge
• Unlimited Local Calls to Orlando

PACKAGE DELIVERIES

Packages can be mailed to the Hotel to your attention, however, there is a Package Fee for all deliveries accepted on your behalf. Packages should indicate the name on the reservation and arrival date.

The Fee Schedule is listed below:

• Packages up to 10 lbs. $5.00 plus tax per package**
• Packages over 10 lbs. $10.00 plus tax per package**

** The above rates are based on packages being received and held for an in-house guest or guest arriving within 7 days. Packages received and held for guests who hold a reservation arriving more than 7 days into the future, will be charged an additional $1 per package per day over 7 days. This fee will be charged and collected by the Front Desk on arrival.

NON-SMOKING ROOMS

Grand Hotel Kissimmee at Celebration is a Non-Smoking hotel. Smoking is prohibited in all guest rooms and all public space. There are designated areas for smokers throughout the hotel property.

There will be a $200 room recovery fee for guests who do not comply. This fee will be used to cover the extensive cost of restoring the guest room back to a smoke-free condition.

SUNDRY SHOP

The Sundry Shop is open 24 hours daily and is located next to the front desk in the lobby for your convenience. An assortment of drinks, snacks and personal items are available for purchase.

Forget to pack something? Check the Sundry Shop before having to hit a convenience store!

CRIBS

Cribs are available at no cost and are based on availability. To ensure that a crib is reserved for your room, please request this item in advance of your arrival.

PETS

Unfortunately, Pets are not allowed at the Grand Hotel Kissimmee at Celebration.

** Rooms found occupied with pets will be charged a Cleaning Fee of $150 plus tax to cover additional expenses (Carpet Shampooing, etc.) in preparing the room for another guest.